Frequently Asked Questions

What is our refund policy?

Due to the nature of our products being custom and made to order, we do not accept returns or exchanges.

That being said, we understand things happen. If there is an issue with your order, please reach out to us and we will do our best to resolve the issue.

Do you offer local pick up?

We offer free local pick up in the Rochester, NY area! Simply choose “local pick up” when selecting shipping method, and once your order is ready, we will email you with pick-up instructions.

What are the care instructions for your products?

Leashes; Due to the nature of our handmade items, the dye is fresh! We make them to order and they have gone through one rinse cycle after being dyed. This process may not rid the rope of all excess dye. To help rid excess dye bleeding, the best practice is to to run the leash under cold water until the water runs clear, then hang dry. 

Be sure to run each color under cold water separately to avoid color mixing. 

Leashes with non-dyed/white sections, such as our “Believe in America” product, best results will be to clean the non-dyed/white sections with bleach patted on with a towel.

We advise/recommend do not soak the leather in water to avoid stiffening/damaging it.

Sweatshirts; The images are sublimated and heat pressed onto the material. This means the image becomes part of the material creating the “vintage” look and prevents cracking and peeling.

For best results and longevity it is recommended:

• Wash inside out in cold water
• Tumble dry low or hang dry

All of our sweatshirts are premium, high quality made by:
Royalapparel
Made in the USA

Do you have gift cards?

Yes! We offer online gift certificates, it’s the PERFECT gift for the animal lover in your life!

These can be found in the “Shop” drop down menu, under “gift cards.”

Can I get any type of pet on my custom sweatshirt?

Of course!! Any furry friend can be put on your custom sweatshirt as long as the photo meets all of the requirements.

Where do you ship? How much does it cost?

We currently only ship to the USA.

Shipping cost varies based on location and order.

We do offer FREE shipping for all orders over $125!

How long will my order take to get to me?

We know you want your new gear ASAP and we don’t blame you we completely understand!

Every item is handcrafted and made to order, no shortcuts are taken.

Please allow up to 2-6 weeks from order to shipment.

We truly appreciate your patience and support of our small business!

What is the material of the sweatshirt? How do they fit?

The material is a tri-blend of 50% Polyester 37% Combed Ring Spun Cotton 13% Rayon. 

They are unisex and fit true to size. Due to the material, there is minimal shrinking with washing.

What are the photo requirements?

In order to ensure the best quality photo on your custom sweatshirt we ask a few things…

• Image format: png, jpg
• Close up
• High quality (not pixelated)
• Straight on
• Well lit, ideally unfiltered
• The less in the background the better
• Full head in the frame so be sure to avoid cropping of ears, neck, etc.